In case any of you don’t know, let me tell you: AOL is the Devil. Stay away from them. There are a lot of internet providers out there, and you will have no trouble AVOIDING GIVING ANY INFORMATION OF A FINANCIAL MATTER TO THE AOL MAFIOSO.
If maybe you couldn’t tell by the all-caps, AOL ignites a fire within me that burns, burns, burns.
I’m gonna skip my personal story of being done wrong by AOL, because it was almost a decade ago and I naively got myself into it. Kris’ story, however (though stemming from his own sort of naivete � not knowing that AOL is the Devil), unfolds like this:
Last week, we finally had the last bits of financial info we needed to begin computing tax numbers. It involes a lot of going through his bank statements and tallying how much rent money he paid to the salon, how many times he paid the shampoo assitant, how much in “little boxes of hair color,” etc. Somewhere in reading these out, he mentions AOL.
As is my habit with mention of that phrase in conjunction with personal finances, I immediately went ballistic.
“Why is there anything about AOL on your bank statements? You got that ill-advised account when you were in Oneonta.”
So as to not get derailed from his task-at-hand (since you can’t very well claim non-existent AOL service on your taxes), he wouldn’t answer me at the moment (he didn’t know why it was there, anyway) and we moved on and I forgot.
Until last night when he opened his new bank statement and there’s a $23.96 charge from AO-hell in mid-February and ANOTHER FARKING CHARGE in early March.
“Didn’t you have the bank stop payments on those?”
“Yeah, it cost me $25. But the stop payment only lasts for 6 months.”
I abandoned what I was doing and went fuming up the stairs. I huffily jabbed at the computer to turn it on. I did some angry Googling on “cancel AOL service” to find the 1-800 number. (1-888-265-8008, btw) I stomped back down the stairs and angrily held the post-it note to him.
He called while we ate dinner. When he got put on hold, he told me the guy he was talking to said the account was still active.
“The one you used to sign on with twice on the computer you gave away using a phone line that has been disconnected in a house you no longer own? That account is still active? The only thing still ‘active’ is the number of your bank account which they waited SIX MONTHS TO HIT AGAIN over a year AFTER YOU CANCELED THE ACCOUNT…”
He gave me one of those looks.
“…AND I’M SORRY. I’M NOT REALLY YELLING AT YOU. IT’S JUST THAT AOL FILLS ME WITH AN INSANE RAGE.“
We got a cancellation confirmation number, but I still asked Kris to take the coupon for a free stop-payment that came in his last bank statement.
So, word to the wise, in case you didn’t know: stay away from AOL. Those “free” trials they send you? Are. Not. Free. Ever.